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An ace police crisis negotiator, Chae-yoon, is called to the scene where her supervisor is taken hostage. Through the control room monitor, she is faced with the cold-blooded hostage taker, Tae-gu, whose demeanors are difficult to interpret. Against the 21-hour deadline Tae-gu has set, Chae-yoon tirelessly tries to crack the unusually calm perp over multiple video-calls. Eventually, the shocking truth begins to unveil.该片讲述恐怖主义者（玄彬 饰）与女谈判专家（孙艺珍 饰）之间反复对决的恐怖犯罪题材故事，恐怖分子时时刻刻用各种难以预料的方法进行施压，双方将进行一场激烈的脑力斗争。